1. Cancellation and Rescheduling: Customers may cancel or reschedule their booking up to 24 hours prior to their scheduled session. Cancellations or rescheduling requests made less than 24 hours before the appointment are non-refundable.
2. No-Show Policy: Failure to attend a scheduled appointment will result in the booking being non-refundable.
3. Intoxication Policy: Customers who arrive intoxicated will not be provided with massage services, and no refund will be issued.
4. Gift Vouchers & Couples Massage: Valid for 1 month from purchase; guests must call to book.

By booking online, you agree to these policies, ensuring a smooth and professional experience for all.